In Cyberspace, Everyone's a Critic; Business Laments By Froma Harrop
On the prowl for a good dinner in a Florida town we didn't know well, I went on Yelp. Yelp is a social networking website that lets anyone review a business. One Italian restaurant looked promising, with mostly positive reviews and few grumbles. We went there, had a fine meal and told the chef-owner so. But on mentioning that we had seen the reviews on Yelp, a cloud crossed his face.